01Overview
Location: New Town, Kolkata Shift: US Shift (8:00 pm - 5:00 am)Employment Type: Full-timeAbout the RoleWe are looking for a dedicated and customer-focused Customer Support Associate to join our team. In this role, you will be responsible for assisting customers, resolving queries, and ensuring a seamless customer experience across various communication channels.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a timely and professional mannerResolve customer issues effectively while maintaining a high level of customer satisfactionMaintain accurate records of customer interactions and transactionsIdentify customer needs and provide appropriate solutions or escalate when requiredFollow company processes, policies, and service standardsCollaborate with internal teams to resolve complex customer concernsContinuously update knowledge of products, services, and processesRequired QualificationsBachelors degree or equivalent experienceExcellent verbal and written communication skillsStrong problem-solving and interpersonal skillsBasic computer proficiency and familiarity with CRM tools is a plusAbility to multitask and manage time effectivelyWillingness to work in shifts, if requiredPreferred SkillsPrior experience in customer service or support rolesAbility to handle challenging customer interactions with professionalismAdaptability and a positive attitude in a fast-paced environmentWhat We OfferCompetitive salary and performance-based incentivesOpportunity for career growth and skill developmentSupportive and inclusive work environment .
