01Requirements
1: Handle customer complaints, grievances, and escalations received through email and ticketing platforms. 2: Manage regulatory complaints received through channels such as GRO, Nodal, Ombudsman, and other regulatory authorities. 3: Ensure timely closure of cases within the defined SLA/TAT while maintaining regulatory compliance. 4: Coordinate with internal business teams, lenders, and stakeholders to obtain RCAs and resolutions. 5: Prepare accurate case summaries, regulatory responses, and reports for submission to regulatory authorities. 6: Maintain complete documentation and ensure adherence to internal policies and compliance requirements. 7: Ensure brand consistency in written communication, including tone, accuracy, and financial/legal terminology. 8: Meet daily productivity and quality targets while maintaining high customer satisfaction. Superpowers / Skills That Will Help You Succeed: 1: 13 years of experience in email support, grievance handling, complaint management, or regulatory escalation handling. 2: Excellent written communication and drafting skills. 3: Strong analytical and problem-solving abilities. 4: Experience working with ticketing systems and queue management. 5: Ability to coordinate with multiple stakeholders and manage regulatory timelines. 6: Knowledge of banking, lending, financial services, or regulatory complaint handling will be an added advantage. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology. 2. Improve the average revenue per use by increasing the cross-sell opportunities. 3. A solid 360 feedback from your peer teams on your support of their goals Compensation : If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story! .
