01Key Responsibilities
1. Provide exceptional customer support through our chat support, intercom and on calls.
2. Conduct product walkthroughs and guide customers in utilizing our app to ensure a seamless onboarding experience.
3. Handle customer complaints and escalations empathetically and professionally, striving to resolve them efficiently.
4. Collaborate with the technical team to escalate and resolve complex customer issues.
5. Identify recurring queries and trends in customer inquiries to improve product usability and customer experience.
Who can apply:
Only those candidates can apply who:
Salary:
3,60,000 - 4,00,000 /year
Experience:
No experience required
Deadline:
2026-08-20 23:59:59
Other perks:
Informal dress code, Health Insurance
Skills required:
Client Interaction, Problem Solving, Tamil Proficiency (Spoken), Interpersonal skills and Effective Communication
Other
02Requirements
1. Tamil proficiency.2. An internship or full-time experience in customer success or a related field is preferred.3. Excellent communication skills with a customer-centric approach.4. You are customer-obsessed and genuinely care for customers.5. Strong problem-solving abilities and the ability to remain calm under pressure.6. A team player with a willingness to collaborate across departments.7. We are growing very fast and are excited to have more talented people join us on this journey.
About Company:
Swipe is a free GST billing software that helps you track your sales, purchases, and estimates in real time. It also allows you to easily manage your inventory, file GST returns, and create and share professional invoices.
