01Overview
Company Description Technotask Business Solutions Pvt Ltd is a rapidly growing customer experience and business process management company founded in March 2020. Headquartered in Bhopal, the organization has expanded to 13 centers across India, Egypt, and the UAE, with a diverse global team supporting clients in regions such as the UK, USA, KSA, and Colombia. Technotask serves over 20 international clients across 48 lines of business and has achieved a 400% growth rate within two years. The company supports multiple industries, including FinTech, BFSI, retail, e-commerce, health-tech, and more, through services such as voice, email, and chat support, logistics and catalogue management, automation, and backend support. Technotask focuses on delivering omnichannel solutions that enhance customer experiences and drive operational excellence.
Role Description This is a full time, on-site Customer Support Associate role based in Bhopal. The Customer Support Associate will handle customer interactions via phone, email, and chat, providing accurate information, resolving queries, and escalating complex issues when needed. Daily responsibilities include logging and tracking customer cases, updating records in CRM or ticketing systems, and following standard operating procedures and quality guidelines. The role involves coordinating with internal teams to resolve service issues, adhering to performance targets such as response time and customer satisfaction, and maintaining a qualified, empathetic, and solution-oriented communication style. The associate will also participate in trainings, process updates, and feedback sessions to continuously improve service delivery.
Qualifications
Solid verbal and written communication skills in English and relevant regional languages, with the ability to explain information clearly and professionally.
Customer service and support skills, including active listening, problem-solving, conflict resolution, and a customer-first mindset.
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