01Overview
What to expect from us :
A fast-paced, global work environment where your voice matters.
Skills for life: problem-solving, professionalism, adaptability, and communication.
A team that feels like family and celebrates every win - big or small.
A platform to grow quickly within a global MNC with learning and development opportunities.
Recognition and rewards as you shape your career journey
Location: Work from Office | Sutherland | A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63
Shift: Rotational shifts-includes both day and night
5 days of work, 2 days rotational off
Responsibilities :
Be the primary point of contact for our Business-to-Business customers through calls and email.
Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
Take full ownership of each interaction with proactive problem-solving and excellent customer service.
Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
Maintain customer records and call documentation in our systems with precision.
Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
Suggest process improvements and flag recurring customer issues through proper channels. .
