Customer support - WFO (Night Shift)

Call students to remind them about their scheduled sessions and ensure timely attendance. Encourage participation by addressing any concerns and motivating students to join their classes. Communicate effectively with students and parents, providing necessary information about their sessions. Maintain a positive and professional tone, ensuring a seamless and engaging learning experience. Track attendance data and report any recurring absenteeism to the relevant teams for follow-up.

Exceptional communication skills (verbal and written) to engage with a diverse customer base. Flexibility with work hours to accommodate customer time zones and business needs. Strong interpersonal skills and the ability to build rapport quickly. Attention to detail to ensure accurate information exchange and record-keeping. Proficiency in handling CRM tools and other communication platforms (training provided if required). A customer-first mindset with the ability to handle inquiries and resolve concerns effectively. Work-from-office availability and readiness to adapt to dynamic workflows. .