Customer Support BPO / KPO

Handle inbound and/or outbound calls, emails, or chat interactions with customers Address customer inquiries, complaints, or service requests in a timely and professional manner Provide accurate information regarding products, services, billing, orders, or technical issues Escalate unresolved issues to the appropriate departments as needed Maintain records of customer interactions and transactions using CRM tools Follow communication scripts, processes, and quality standards set by the organization Meet performance metrics including call quality, resolution rate, TAT, and customer satisfaction Stay updated with product knowledge, service updates, and company policies Work in rotational shifts/weekends as required (based on process) Required Skills & Qualifications: Graduate in any discipline 13 years of experience in BPO/KPO customer support (freshers welcome) Excellent verbal and written communication skills (English and/or regional languages) Basic computer literacy and typing speed Good listening and interpersonal skills Ability to handle pressure and work in high-volume environments Willingness to work in rotational shifts, including night shifts (if required) Preferred Qualifications: Prior experience in international/domestic voice or non-voice processes Familiarity with CRM platforms (like Salesforce, Zendesk, Freshdesk, etc.) Multilingual capabilities are an added advantage Knowledge of specific domain processes (e.g., banking, e-commerce, healthcare, etc.) Job Types: Full-time, Permanent Compensation: 25,000.00 - 35,000.00 per month Benefits: Cell phone reimbursement Provident Fund Work Location: In person