Customer Support Call Center Executive

Job description Key Responsibilities Call Handling: Receive emergency distress calls (like 108 or 112) and non-emergency patient transport requests professionally and calmly. Triage & Assessment: Gather vital information regarding the patient's condition, exact location (e.g., street, landmark), and contact details. Emergency Dispatch: Promptly dispatch the nearest available ambulance, paramedics, or first-responder vehicles based on urgency and severity. Pre-Arrival Instructions: Provide basic, life-saving medical guidance (e.g., CPR steps) to callers until medical help physically arrives on the scene. Coordination: Liaise seamlessly with ambulance drivers, local hospitals, and sometimes police or fire departments. Logging & Documentation: Maintain detailed, real-time records of all calls, vehicle dispatches, and patient status updates Required Skills & Qualifications Crisis Management: The ability to remain calm, focused, and empathetic under extreme pressure or during distressing calls. Communication: Clear, concise verbal communication and active listening skills. Geography & Logistics: Familiarity with local routes, landmarks, and hospital locations. Tech-Savviness: Proficiency in using GPS mapping tools, dispatch software, and electronic health records (EHR) Work Environment Schedule: Operates in 24/7 rotating shifts, including nights, weekends, and public holidays, to ensure continuous emergency coverage. Demands: High-stress environment requiring emotional resilience. Common Requirements Education: Typically a High School Diploma, though a degree in Healthcare Administration, Emergency Medical Services (EMS), or a related field is highly preferred. Experience: Prior experience in BPO, emergency dispatch, or customer service is a significant advantage It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.More about this Customer Support Call Center Executive jobPlease go through the FAQs to get all answers related to the given Customer Support Call Center Executive jobCan freshers or experienced candidates apply for this Customer Support Call Center Executive role Ans : Candidates who have a 12th Pass and above qualification with 0-3 years of experience can apply for this Customer Support Call Center Executive role. What is the salary and job type for this role Ans : The salary for this Customer Support Call Center Executive job ranges between 10,500-11,500 per month. This is a Full Time job. What shift and timings does this job follow Ans : This Customer Support Call Center Executive job follows a Rotational shift. Do you need to visit the office for this job Ans : Yes, candidates need to visit the office and work from the location in Rajiv Nagar, Patna. How many vacancies are there for this Customer Support Call Center Executive job Ans : There are 25 vacancies for this Customer Support Call Center Executive role. Which candidates are eligible to apply Ans : Candidates with a 12th Pass and above qualification and 0-3 years of experience are eligible to apply for this Customer Support Call Center Executive role. Only male candidates are eligible. What are the key responsibilities of this Customer Support Call Center Executive job Ans : As a Customer Support Call Center Executive, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category. What is the job location for this position Ans : The job location for this Customer Support Call Center Executive position is Rajiv Nagar, Patna. Who is the right fit for this Customer Support Call Center Executive job Ans : A candidate having skills like Computer Knowledge with 0-3 years of experience is the right fit for this Customer Support Call Center Executive job. What makes this Customer Support Call Center Executive job a good opportunity Ans : This Customer Support Call Center Executive job is a good opportunity as it offers a salary between 10,500-11,500 per month. This is a Full Time job and has 25 openings. Candidates can call HR for more info. .