01Overview
DescriptionWe are seeking a dynamic and customer-oriented individual to join our team as a Customer Support Executive. This role is ideal for freshers/entry-level candidates who are passionate about providing outstanding customer service and are eager to learn and grow in a fast-paced environment.
ResponsibilitiesRespond to customer inquiries via chat in a timely and professional manner.Resolve customer complaints and issues effectively and efficiently.Maintain customer satisfaction by providing accurate information and solutions.Document interactions and feedback for continuous improvement.Collaborate with team members to enhance service delivery and customer experience.
Skills and QualificationsExcellent communication skills in English (both written and verbal).Strong problem-solving abilities to address customer issues.Familiarity with customer service software and tools (e.g., CRM systems).Ability to work in a fast-paced environment and handle multiple tasks.Basic computer skills, including proficiency in Microsoft Office and internet navigation.
Skills: Basic Troubleshooting, Customer Engagement, email etiquette , Problem Solving, Time Management, Multitasking, Customer Support, Active Listening, Conflict Resolution, crm software
Experience: 0.00-0.00 Years
Education: Master OF Business Administration (M.B.A), Bachelor of Science (B.Sc), Bachelor of Business Administration (B.B.A) .
