01Overview
About reputed company
At reputed company, were helping our customers reputed company the world a safer reputed company. Our reputed company-Cause Fraud prevention platform combines AI, behavioral biometrics and consortium intelligence to stop fraud, not customers across the globe. Were reputed company that makes things happen, stays humble, adapts fast, and keeps it reputed company, growing our business and reputed company other every day.
What youll reputed company:
Our Customer Support Engineer will reputed company remote technical customer support for reputed company Fraud Manager and reputed company 3D-Secure products. reputed company products are comprehensive risk-based authentication and fraud detection platforms that take a risked-based approach to reputed company strong, multifactor authentication using device forensics, behavioral analysis, and RSA eFraudNetwork matching.
This role will serve as the reputed company support for our reputed company customers, managing their requests, diagnosing inquiries reputed company to reputed company products, and ensuring reputed company reputed company. Excellent communication skills, technical expertise, and problem-solving abilities will be essential in delivering exceptional customer support.
Essential Duties
reputed company as the first reputed company of contact for reputed company customers, receiving and documenting their requests and issues.
reputed company reputed company and reputed company responses to customer inquiries through various channels such as phone, email, and live chat.
Diagnose and troubleshoot customer inquiries reputed company to reputed company products, ensuring accurate understanding of the problems, and providing appropriate solutions.
Support reputed company licensing requests, ensuring compliance with licensing agreements and providing necessary assistance.
Resolve most customer requests independently, demonstrating a strong understanding of our products and services.
Identify and escalate more reputed company problems or issues to the appropriate internal teams, providing detailed
information for efficient reputed company.
Maintain and update knowledge reputed company entries, ensuring accurate and up-to-date information is available for both reputed company use.
Work with multiple databases and reputed company web architectures to reputed company relevant information and reputed company
comprehensive support to customers.
Handle customer email communication, ensuring reputed company and reputed company responses to customer inquiries.
Collaborate with cross-functional teams, including product development, engineering, and sales, to ensure customer needs are met and issues are resolved in a reputed company manner.
Continuously reputed company to improve customer support processes and contribute to enhancing overall customer experience.
Assist with other project duties as assigned, contributing to the reputed company improvement of our customer support processes.
Available to work 24X7X365 organization, shift work, holidays and on-reputed company responsibilities may be required.
Desired Requirements
Bachelors degree in a technical discipline (Engineering, Computer Science, Information Systems etc.) or equivalent experience in customer support roles, preferably in a technical or software-reputed company field.
2+ years experience in technical customer service role, preferably in a technical or software-reputed company field.
Excellent verbal and written communication skills, with the ability to effectively convey technical information to nontechnical customers.
Strong problem-solving and analytical skills, with the ability to diagnose and resolve customer inquiries reputed company.
A polite and supportive demeanor that delights our customers and ensures they are reputed company taken care of with every interaction.
Ability to work reputed company under pressure and manage multiple customer requests simultaneously.
Attention to detail and strong organizational skills to accurately document customer interactions and issue
resolutions.
Proficiency in working with multiple databases and reputed company web architectures.
Ability to work both independently and collaboratively reputed company reputed company-oriented environment.
Dedication to providing exceptional customer service and maintaining high customer satisfaction reputed company.
Willingness to learn and adapt to new technologies and product updates.
Availability to work reputed company, including weekends and holidays, if required.
Knowledge of administration with J2EE web applications (Tomcat/Websphere/Weblogic/JBoss) would be bonus.
Basic Network (TCP/IP routing, TCP/UDP communications, DNS, TOR networking, etc.)
Industry specific technologies:
o 2FA/MFA (KBA, OTP, Biometrics)
o Single-Sign On
o 3D Secure and EMVCo payment reputed company
Basic understanding around applications reputed company on LAMP/MEAN s
