01Overview
You will be part of Enhancor, a customer service firm that specializes in outsourced accounting, regulatory compliance, information technology, and financial services for real estate and property management companies in the U.S. With an office in Pune, you will have the opportunity to provide 24/7 resources to clients, including some of the largest property managers globally. Your role as a Customer Service Representative involves engaging with callers in Spanish, displaying empathy, effective communication, and accurately capturing information while following client scripts and protocols. By delivering friendly, professional, and comprehensive support, you will contribute to enhancing customer experience.This position necessitates extensive documentation for high-level corporate clients, requiring you to work 24/7, 365 days a year in rotational shifts. The flexible work hours aim to accommodate your schedule preferences, allowing you to face challenges that foster professional growth and explore various career paths aligned with your interests and abilities. If you seek a stable career with opportunities for development, Enhancor welcomes you to join the team.Your responsibilities will include working flexible hours to cover U.S. and rotational shifts, managing message intake and dispersal, providing support via voice, chat, or calls, scheduling appointments, processing orders, creating trouble tickets, responding to emails, monitoring system alerts, promptly addressing emergent issues, and handling complaints and escalations, including after-hours emergency calls.To excel in this role, you should have 0.6 months to 4 years of relevant experience, be fluent in Spanish, possess a welcoming voice with an upbeat tone, and exhibit a typing speed exceeding 25 WPM. You will undergo a typing test during the recruitment process. Additionally, strong customer service and computer literacy skills are essential, along with flexibility, teamwork, exceptional verbal and written communication abilities, proficiency in a Windows-based environment, and availability to work at least one weekend day every week.The training period will last around one week, followed by the transition to your new fixed schedule. Your success will also rely on good attendance and adherence to the provided schedule. If you meet these qualifications and are eager to contribute to a dynamic customer service environment, Enhancor looks forward to having you on board., .
