01Key Responsibilities
Conduct welcome calls for newly issued insurance policies
Assist customers with policy renewals and follow-ups
Explain policy benefits, premium, tenure, and terms & conditions
Resolve customer queries and coordinate with internal teams when required
Maintain accurate CRM records and ensure compliance with company guidelines
Deliver high-quality customer service while meeting productivity standards
What We're Looking For:
Excellent communication skills in Hindi (English preferred)
Experience in insurance telecalling or BPO
Strong customer handling and objection resolution skills
Basic knowledge of MS Excel and CRM tools
Ability to cross-sell insurance products based on customer needs .
