01Overview
Company Description Berkman Forwarding India provides integrated transport solutions across the supply chain for cargo moving to and from India for businesses worldwide. The company is part of Berkman Holding, a Netherlands-based enterprise with over 30 years of experience in international forwarding and logistics.
As a daughter company, Berkman Forwarding India benefits from global expertise, established networks, and long-term industry relationships. Team members collaborate with international partners and clients, contributing to efficient, reliable freight forwarding services. The environment offers exposure to global trade operations and opportunities to develop skills in logistics and customer support.
Role Description 6months - 3 Years of exp, The Customer Support Executive (Freight Forwarding) is a full-time, on-site role based in Jodhpur. This role handles daily customer interactions related to freight forwarding services, including responding to inquiries, providing shipment updates, and coordinating with internal operations teams.
The executive will manage online and phone-based support, resolve service issues, and ensure timely and accurate communication with customers and overseas partners.
Responsibilities include maintaining records of customer requests, monitoring satisfaction levels, and escalating complex technical or logistics-related concerns to appropriate teams. The role also involves following standard operating procedures, supporting documentation requirements, and contributing to continuous improvement of customer service processes.
Qualifications
Strong customer-facing skills, including Customer Support and Customer Service, with a focus on clear, professional communication.
Demonstrated ability to maintain Customer Satisfaction through timely responses, problem-solving, and relationship management.
Experience providing Online Support, including email, chat, or ticket-based interactions.
Basic Technical Support capabilities to address service-related queries and coordinate with operations or IT teams when needed.
Good understanding of freight forwarding or logistics processes (or willingness to learn quickly).
Proficiency in MS Office and common business communication tools.
Strong organizational skills, attention to detail, and ability to manage multiple customer requests simultaneously.
Relevant diploma or degree in logistics, business, or a related field preferred; prior experience in logistics or shipping customer support is an advantage. .
