01Responsibilities
Provide prompt and efficient customer support via phone, email, and chat.
Understand and address customer concerns in a professional and courteous manner.
Troubleshoot technical issues and provide appropriate solutions to customers.
Document customer interactions and ensure accurate and complete record-keeping.
Collaborate with other departments to resolve complex customer issues.
Meet and exceed customer satisfaction goals and metrics.
Maintain a positive and proactive attitude towards resolving customer issues.
Stay updated with company products, services, and policies to provide accurate information to customers.
02Requirements
Excellent communication skills, both verbal and written.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and multitask effectively.
Flexibility to work in rotational shifts, including nights and weekends.
Familiarity with customer support software and tools.
Freshers are welcome to apply.
Immediate hires preferred.
Compensation: 264,000.00 - 300,000.00 per year
Benefits:
Paid sick time
Paid time off
Provident Fund
Ability to commute/relocate:
Indiranagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
Current CTC (LPA):
Expected CTC (LPA):
Current Location:
Notice Period/Availability to join
Language:
Hindi (Required)
Work Location: In person .
