01Overview
Job Summary
We are looking for a Customer Care Executive to handle customer inquiries, resolve issues, and deliver excellent customer service through phone, email, and chat.
Key Responsibilities
- Respond to customer queries promptly and professionally.
- Resolve product, service, and account-related issues.
- Provide basic troubleshooting and support.
- Record customer feedback and coordinate with relevant teams.
- Escalate complex issues and ensure timely follow-up.
- Maintain up-to-date knowledge of products and services.
- Use CRM tools to manage customer interactions.
Requirements
- Experience in customer service is preferred.
- Excellent verbal and written communication skills.
- Robust problem-solving and interpersonal skills.
- Basic computer and CRM knowledge.
- Positive attitude and customer-focused approach. .
