01Key Responsibilities
Customer Interaction: Handle inbound and outbound customer calls professionally and efficiently. Issue Resolution: Address and resolve customer complaints, queries, and issues promptly while maintaining a positive and helpful demeanor. Product Knowledge: Maintain a thorough understanding of the clients products, services, and policies to provide accurate information and support. Performance Metrics: Meet or exceed performance targets, including call handling time,Quality Scores, Occupancy Rate, Utilization Rate Feedback Collection: Gather and document customer feedback and suggestions to contribute to continuous improvement efforts. Team Collaboration: Work closely with team members and supervisors to ensure consistent service delivery and share best practices. Qualifications:
Education: High School Diploma or equivalent; Bachelors degree preferred. Experience: Experience: Previous experience as a Customer support Executive in international calling is advantageous but not required. Training will be provided. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle high-pressure situations with a calm and professional demeanor. Proficiency in using computers. Flexibility to work in night shift. Compensation: Up to 25,000.00 per month
Benefits
Health insurance Paid time off Provident Fund Ability to commute/relocate:
Ooty, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Experience:
Customer Support International Voice Process: 1 year (Preferred) Language:
Excellent English Communication Skills (Preferred) Work Location: In person .
