Customer Support Executive

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Follow up with customers to ensure issue resolution.
• Provide information about products, services, and company policies.
• Escalate complex issues to the concerned department when required.
• Meet customer satisfaction and performance targets.

Requirements

For Freshers:

• Minimum Graduate or Undergraduate.
• Good communication skills in English and/or local language.
• Basic computer knowledge.
• Positive attitude and willingness to learn.

For Experienced Candidates:

• 1-3 years of experience in Customer Support, Customer Service, BPO, or Call Center.
• Strong problem-solving and customer-handling skills.
• Experience with CRM software will be an added advantage.