You will be working indirectly with customers and providing support over technical and nontechnical queries related to the product.
Handle customer complaints actively and ensure its resolution on time.
Troubleshoot any technical inadequacies.
Track the common issues faced by the customers and follow-up regarding the same with the technical team.
You will be part of the Onboarding and Support process with the Customer Success team.
Excellent verbal and written communication skills in English to interact with clients over different channels.
Optimizing support process and maintaining support documentation, knowledge base and FAQs.
Notifying any technical bug to the development team and updating clients for the same.
Responsible for timely response and resolution to client queries.
Experience Required- 0-6 months
Educational Qualification- B.tech/B.E Degree/BCA/MCA
Valuable written & verbal communication and Analytical Skills
Willing to interact with Clients (Domestic & International)
Medical Insurance
5 days working culture
Best in industry salary structure
Sponsored trips .
