01Key Responsibilities
Handle customer queries through Voice, Chat, and Email channels.
Assist customers with banking and financial service-related concerns.
Resolve issues related to accounts, transactions, payments, cards, digital banking.
Provide accurate information while ensuring compliance with company policies.
Maintain high-quality customer service standards and achieve productivity metrics.
Document customer interactions accurately in CRM systems.
Coordinate with internal teams for timely issue resolution.
Eligibility Criteria
Minimum 6 months of experience in Banking, BFSI, Finance, or Financial Customer Support.
Experience in a Blended Process (Voice + Chat + Email) is preferred.
Excellent verbal and written communication skills in English.
Strong problem-solving and customer service skills.
Comfortable working in rotational shifts.
Immediate joiners will be preferred.
What We Offer
5-Day Working Week
Both-Side Cab Facility (Within 20 KM Radius)
Career Growth Opportunities
Professional Work Environment
Training & Development Programs
