Job Title: Customer Support Executive Chat Process

Process: FK Returns
Location: Mohali (Work from Office)

Job Summary

We are looking for enthusiastic and customer-focused Customer Support Executives to join our FK Returns process. This is an excellent opportunity for both freshers and experienced candidates who have good English communication skills and are interested in building a career in customer support.

Key Responsibilities

• Handle customer queries efficiently through the chat support process.
• Provide accurate and timely resolutions to customer concerns.
• Maintain a professional and empathetic approach while interacting with customers.
• Ensure high levels of customer satisfaction by delivering quality support.
• Follow company policies, processes, and quality standards.

Eligibility Criteria

• Freshers and experienced candidates are welcome to apply.
• Good English communication skills (written and verbal).
• Basic understanding of customer support processes.
• Strong typing and computer navigation skills.
• Willingness to work in rotational shifts and rotational week-offs.

Job Details

• Location: Mohali (Work from Office)
• Process: FK Returns
• Working Days: 6 Days a Week
• Shift Duration: 9 Hours
• Week Off: Rotational
• Shift: Rotational

Selection Process

1. HR Interview
2. Assessment
   • VETI Score: 4
   • Typing Test: Minimum 30 WPM with 90% Accuracy
3. Operations Interview

Compensation

• Salary will be offered based on interview performance and overall assessment.

If you have excellent communication skills and are looking for an opportunity to start or grow your career in customer support, we'd love to hear from you.