Customer Support Executive in VXI Global Solutions - Hyderabad, Telangana

Respond to customer inquiries via telephone, chat, email, and other communication channels as required by VXI Global Solutions.Provide exceptional service to customers, addressing their concerns and offering effective solutions during each interaction with VXI Global Solutions.Adhere to company guidelines for service delivery and customer support at VXI Global Solutions.Escalate complex issues to management following standard operating procedures to ensure resolution.Document each customer interaction meticulously according to VXI Global Solutions procedures.Maintain a high level of schedule adherence and ensure an excellent on-time attendance record.Follow quality assurance guidelines and standard operating procedures set by VXI Global Solutions.Act with integrity and professionalism in every customer interaction with VXI Global Solutions.Participate in ongoing training and development programs to enhance your skills.Assist in achieving team goals and contributing to the overall success of the customer support department at VXI Global Solutions.

Minimum of two years of college education is required for this role at VXI Global Solutions.Proficiency in English (reading, writing, and speaking) to effectively communicate with customers.At least 1 year of customer service support experience preferred.Strong communication skills and the ability to handle customer inquiries through various channels.Experience with documentation and adherence to standard operating procedures at VXI Global Solutions.Typing speed of 40WPM or higher, as required for the typing test during the interview process.Ability to work under pressure and manage multiple customer interactions simultaneously.Commitment to professional conduct and providing high-quality customer service at VXI Global Solutions. Benefits: Competitive salary ranging from 2,00,000 to 3,60,000 LPA, based on experience and performance at VXI Global Solutions.Opportunities for career growth and professional development within VXI Global Solutions, a leading global company.Dynamic work environment that values customer satisfaction and employee contributions.Walk-In Interview opportunity at our office in Hyderabad, allowing direct interaction with our recruitment team. Apply today to become part of the VXI Global Solutions team and make a difference in customer support! FAQ's: 1Q. How can I apply for the Non-Voice Customer Support Executive position A. To apply, you can attend the Walk-In Interview on 7th August from 10.00 AM to 2.00 PM at the VXI Global Solutions India Pvt Ltd Recruitment Hub in Hyderabad. No virtual interviews are being conducted. 2Q. What are the key skills required for this role A. Key skills for this position include Non-Voice Process, BPO Non-Voice, Chat Process, Customer Care Service, Non-Voice Email Support, Customer Service, Semi Voice, Chat Support, Email Process, Customer Support, US Process, Customer Relationship, and Typing skills (40WPM). Candidates with excellent communication skills in English grammar are preferred. 3Q. What is the salary range for the Non-Voice Customer Support Executive role A. The salary for this position is 2,00,000 to 3,60,000 per annum. 4Q. What is the location of the job A. The job location is in Hyderabad, Telangana. 5Q. Is prior experience required for this role A. A minimum of one year of preferred customer service support experience is required for this position. 6Q. What documents do I need to bring for the Walk-In-Interview A. Please bring your updated resume and any relevant educational and work experience documents. .