Customer Support

International BPO Customer Service Executive Job Description

An International BPO Customer Service Executive is responsible for providing exceptional support to customers from international markets through voice, chat, or email. The role focuses on resolving customer inquiries, handling complaints, delivering accurate information, and ensuring a high level of customer satisfaction while meeting quality and productivity targets.

Key Responsibilities:

* Handle inbound and outbound customer interactions via phone, chat, or email.
* Resolve customer queries related to products, services, billing, orders, or technical issues.
* Deliver accurate information while maintaining professionalism and empathy.
* Document customer interactions accurately in CRM systems.
* Escalate complex issues to the appropriate team when necessary.
* Meet performance metrics such as Customer Satisfaction (CSAT), First Call Resolution (FCR), Average Handle Time (AHT), and Quality Assurance (QA) scores.
* Maintain data confidentiality and comply with company policies.
* Work in rotational shifts, including night shifts, to support global customers.

Required Skills:

* Excellent spoken and written English communication.
* Strong customer service and problem-solving skills.
* Active listening and interpersonal skills.
* Basic computer proficiency and knowledge of CRM tools.
* Ability to work in a fast-paced, target-driven environment.
* Flexible to work in rotational shifts.

Qualifications:

* Minimum 12th Pass or Graduate (as per company requirements).
* Freshers and experienced candidates are welcome.
* Previous experience in an international voice, chat, or email process is an advantage.

Key Competencies:

* Customer-focused approach
* Effective communication
* Teamwork and collaboration
* Time management
* Adaptability
* Attention to detail

CONTACT 

NAME - AFNAN KHAN

NUMBER - 7021542202

EMAIL ID - afnankhan6576@gmail.com