01Overview
This is a remote position.
This role has been created to help the company reach its ambitious growth targets for international markets. The incumbent will be responsible for fielding inbound sales and support inquiries for their designated country and website marketplace. They will assist prospective customers with product related questions to ensure they are purchasing the right equipment for their needs. They will also be responsible for Level 1 technical support for customers with basic troubleshooting questions and support needs. This is a remote work position.
Primary objectives will include fielding inbound sales and/or support calls, website chats and emails. The incumbent will be responsible for having full product knowledge across entire range of products and equipment (training provided).
Additional responsibilities will include translating and creating Help Desk content (manuals, installation guides, troubleshooting and set up videos) in the local language for their assigned country and marketplace.
Field Inbound Sales & Support Calls, Website Chats & Emails
Assist prospects with product questions
Assist prospects with identifying proper product /equipment for their needs
Assist customers with printer installation questions
Assist customers with printer troubleshooting questions
Help Desk tasks
Translate product manuals
Translate FAQ pages
Translate troubleshooting pages
Translate & record Help Desk videos
Customer Service tasks
When necessary, confirm conflicting shipping addresses for orders
When necessary, contact customer with product compatibility issues
Encourage customer reviews
Maintain a collaborative role within the sales & support teams to support all business
development efforts
Other Duties As Assigned
Requirements A cross functional individual who can work well with others
Individual must have their own home office or remote office workspace
Stable & reliable internet
React positively to constructive direction and maintain a spirit of continuous learning
Must be multi-lingual. Fluent in English plus and local language of designated country and/or marketplace(s)
Excellent verbal and written skills in each language
Customer focused with ability to understand, communicate and meet customer needs
Superb communication and negotiation attributes
Excellent computer skills - must type 50+ WPM
Excellent time management skills and experienced in CRM technologies
Respectful, supportive, and inclusive; able to laugh and truly enjoys being part of a team.
