01Overview
Job Description:
We are looking for a Lead Customer Support for Coimbatore location
Experience: 9 - 15 yrs (Experience handling Marketing & Sales function in retail sector, preferably, luxury products 05 to 08 years.)
Job Description
Customer Service Management
Over all in charge of Customer Service Department.
Develop business through online or offline (leads conversion).
Adherence to service procedures, policies and standards.
Monitor and on time delivery of product purchased by online customers.
Achieve the target assigned.
Verify all the online sale (Transaction paid/ Fraud alert).
Improve customer service experience, create engaged customers and facilitate organic growth.
Report to management if there is any special requests or issues that requires top level management to be involved to solve.
Customer Enquiry and Updates
Attend and coordinate customer enquiry through phone, email or social media and
maintain excellence in customer support.
Follow up the customers on enquiry.
Re-reach customer for new update and follow up for further business development.
Collect testimonials from customers.
Take ownership of customers issues and follow problems through to resolution.
Handle customer complaints promptly.
Reporting and Record Management
Maintain accurate records and document customer service actions and discussions.
Regularly report the customer service activities to the senior managers.
Skills required
Good Knowledge about CRM software.
Familiar with online product delivery process.
Familiar with online payment methods and procedures.
Basic understanding of Ecom operation and logistics would help in solving problems.
Salary: Salary is not a constraint for the right candidate
Interested candidates share your profile to careers@greenapplehrsolutions.com or contact 784Excelleee5891127 .
