Customer Support Manager Pc Builds Bengaluru

Be the first point of contact for Compassco PC/build customers after purchase or service requests. Own support tickets in Zoho Desk from opening to closure, with clear customer updates. Understand the issue, collect basic details, photos/videos where needed, and identify the likely hardware/build problem. Coordinate with field service engineers and internal build/service teams for diagnosis, parts and resolution. Track PC build/order support cases and verify configuration details before closure. Ensure timely ticket closure, follow-ups and straightforward reporting on pending issues.

Graduate candidates with PC hardware knowledge may apply. Freshers are welcome if they are organized, customer-friendly and willing to learn PC build support. Positive English communication is preferred for transparent customer updates. This is an office-based support coordination role, not a hands-on field service role. .