Customer Support Manager

Handle and resolve grievances raised by buyers, sellers, and channel partners in a timely and professional manner. Manage customer complaints, escalations, and regulatory grievances while ensuring compliance with company policies. Provide accurate information and practical solutions to customers and stakeholders. Coordinate with internal departments to ensure quick and satisfactory resolution of issues. Maintain detailed records of complaints, follow-ups, and resolutions. Draft professional responses to customer queries and escalations. Ensure all grievances are addressed within defined timelines and service standards. Identify recurring issues and recommend process improvements to enhance customer satisfaction. Proficiency in handling potential escalations and legal threats Respond promptly to customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues efficiently while maintaining professionalism. Record and maintain customer interactions, transactions, and feedback in the CRM system. Requirements 2-4 years of experience in Grievance Redressal, Customer Support, Client Servicing, Banking, NBFC, FinTech, Real Estate, or a similar customer-facing role. Excellent verbal and written communication skills. Strong drafting, analytical, and problem-solving abilities. Ability to handle escalations with professionalism and empathy. Good coordination and stakeholder management skills. Proficiency in MS Office/Google Workspace. Comfortable working in a fast-paced startup environment. What We Offer Fixed Salary PF & Mediclaim Benefits Employee-First Culture Benefits: Cell phone reimbursement Health insurance Paid sick time .