01Overview
We are hiring a hardworking Customer Support to join our diverse team at Simplifai India in Pune.
Growing your career as a Full Time Customer Support is a great opportunity to develop excellent skills.
If you are strong in people management, teamwork and have the right drive for the job, then apply for the position of Customer Support at Simplifai India today!
Simplifai is a Global IT company specializing in process automation with help of
Artificial Intelligence. We are looking for Technical Support Engineer at our Baner,
Pune Office.
Job description
Responsible for 1st and 2nd line support for our customers using Simplifai's
Digital Employees
Respond to customers within SLAs with proper plan for resolution and make
sure customers are happy and getting good customer service
Identify user errors, application issue (ideally specific part of the application)
Troubleshoot and debug error logs and report failures to correct 3rd line with
as much information as possible
Coordinate with product owners and customer leads to make sure support
documentations and SLAs are always up to date
Build support organization from scratch and setup processes and routines
Documentations and training of new products and training the team
Monitoring Cases against SLAs and provide Skills
Candidate Profile
3 to 5 years of experience as Technical support engineer providing support for
complex IT systems in international workplace
Understanding of Software development technologies will be an added
advantage.
Excellent communication skills in English both written and verbal
Should be able to setup workflows and documentations for L1, L2 and L3 as
per SLA per customer
Experience in building and motivating team in added advantage
Will be ready to work in rotational shifts
Benefits of working as a Customer Support in Pune:
Excellent benefits
Opportunities to grow
Advantageous package .
