Customer Support

Customer Support-Semi Voice Process

***** Flipkart-FRM (Fraud Risk Management)*******
Customer Support - semi-Voice Process(candidate has to respond to queries on client)
Qualification: Any Graduate OR Undergraduates
Fresher or experienced
Language: Candidate should be fluent in English, and Hindi is mandatory 
6 Days working, day rotational, week off
Shift: 8 am to 8 pm for females and 8 am to 12 am for males , 9 hour shift
Work from the Office

Interview questions: candidate must read these questions
This process is for Flipkart ecommerce
What is meant by fraud and risk  
Ans:Fraud means , anykind of fraud, like login fraud, return of item fraud
Risk means- can be loss of reputation, loss of financials
What is the difference between defective and damaged products  
Ans: defective means any item that is having defects and are getting returned
Damaged means item is damaged and cant be used
What do you know about e-commerce  
Ans: There are sellers like those companies selling goods on ecommerce portal
There are buyers who buy products from ecommerce portal
How do you handle returns  
Ans: The policy to return should be clearly defined
Return policy to be clearly explained, reason of retun like damage or defective to be analysed
5. If you want to buy a product through online shopping, what steps would you take
Ans: identify product, check price and features and then place order