Customer Support Representative - Travel & Booking Support

Customer Support Representative (English & Amadeus) Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Customer Support Representative Full time, Bangalore, India In this role, you will be responsible for handling online booking tool queries, service issues, and general customer support queries. This includes providing resolutions towards the customer within agreed service levels, investigating and determining root causes, and developing improvement opportunities. You will ensure timely turnaround of all customer service correspondence. Experience in Customer Service, good written communication skills in English. Knowledge of the Energy, Resource and Marine (ERM) segment in business travel is a plus. As a Customer Support Representative, you will Respond to requests accurately and completely Professionally and appropriately respond to customers inquiries and develops a positive working relationship Consistently meet and sometimes exceed individual and team goals Use industry and system knowledge to find the root cause of an issue, explore and find alternatives and solutions and appropriately advise/educate the customer Use positive language and word choices to avoid negative customer reactions About you Prior experience in a corporate travel office Proficiency in GDS Amadeus Demonstrated problem solving skills Excellent customer service skills Good verbal and written communication skills in English What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCDs leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by reading our blog and checking out our social media: https://www.bcdtravel.com/blog/ https://www.linkedin.com/company/bcd-travel/ https://www.instagram.com/bcdtravel/ https://www.facebook.com/bcdtravel/ Youll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and recharge A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated Ready to join the journey Apply now ! Were dedicated to building a diverse, inclusive and authentic workplace. If youre excited about a role, but your experience doesnt align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. #LI-MN1It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.More about this Customer Support Representative - Travel & Booking Support jobPlease go through the FAQs to get all answers related to the given Customer Support Representative - Travel & Booking Support jobWhat qualifications and experience are required for this Customer Support Representative - Travel & Booking Support position Ans : Candidates should have All Education levels with 2-7 years of experience. What is the salary and job type for this role Ans : Salary details will be shared during the hiring process. What shift and timings does this job follow Ans : This Customer Support Representative - Travel & Booking Support job follows a Day shift. Do you need to visit the office for this job Ans : Yes, candidates need to visit the office and work from the location in Dabaspete, Bangalore. How many vacancies are there for this Customer Support Representative - Travel & Booking Support job Ans : There is 1 vacancy for this Customer Support Representative - Travel & Booking Support role. Is this job open for all genders Ans : Yes, this Customer Support Representative - Travel & Booking Support job is open for both male and female candidates. What is the job location for this position Ans : The job location for this Customer Support Representative - Travel & Booking Support position is Dabaspete, Bangalore. What C