01Overview
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Join us in our mission to empower small businesses and help them save time and money.
As a Customer Service Specialist with French you will:
Juggle priorities to ensure that members get the best support experience
Tackle tough banking challenges such as unfamiliar transactions, missing payments, and direct debits
Help mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks
As a Customer Service Specialist with French , you would be helping businesses in France to become success stories every day. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks. Excellent spoken and written French skills
Good spoken and written English skills
Confidence talking with our customers to help them get the most from their current account
An eye for identifying recurring issues and the initiative to help create new workflows to solve them
Some experience working in customer service for the finance industry
Some experience working in startups
25 days paid annual leave
3 paid days off for volunteering or L&D activitiesExtended maternity and paternity leave covered by the companyAdditional health & dental insuranceSnacks, light food, drinks in the officeWFH equipment allowance
Our Tideans come from a variety of backgrounds and experience levels. We celebrate diversity in our workforce as a cornerstone of our success. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. You personal data will be processed by Tide for recruitment purposes and in accordance with . .
