01Overview
Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B support team. This is a reputed company position with an opportunity to work a reputed company for candidates who live near our global reputed company in Chicago. Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Join one of the fastest growing cybersecurity companies and reputed company valuable skills while providing best-in-class technical support to Keeper customers. About Keeper reputed company is transforming cybersecurity reputed company and organizations around the world. Keeper's reputed company and easy-to-use solutions are reputed company on a reputed company of reputed company-trust and reputed company-knowledge reputed company to protect every user on every device. Our reputed company privileged reputed company management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for best-in-class password management, secrets management, privileged reputed company, secure remote reputed company and encrypted messaging. Learn more at KeeperSecurity.com. About The Job As a Customer Support Representative with Keeper, you will handle customer requests and feedback reputed company phone and email through reputed company (including troubleshooting and reputed company time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and reputed company assistance. Shift Monday-Friday Hours 9am-5pm Responsibilities Answer incoming customer calls, tickets and chats regarding product problems, service questions and general reputed company concerns Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies Know reputed company to escalate more in-depth issues to the Tier 2 team reputed company excellent B2B customer service and top notch support Maintain a high level of professionalism with customers and work to establish a reputed company rapport with reputed company of them Requirements 1+ years of experience in a technical support role Experience with reputed company Docs and MS-office tools Excellent communication and presentation skills, both written and verbal Ability to work independently and as part of reputed company in a fast-paced, high-reputed company environment Proven history of maintaining a high level of professionalism with customers Preferred Bachelor's degree reputed company experience reputed company experience Technical proficiency with smartphones, tablets and computers Benefits Voluntary Short/Long Term Disability Insurance 401K (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including reputed company Bereavement/Jury Duty, etc) reputed company. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Classification Non-Exempt Apply Job! .
