01Overview
About FlexyPe
FlexyPe is the full-stack infrastructure for eCommerce powering identity, cart, checkout, and post-purchase experiences for 800+ D2C brands. We process 300 Crores+ GMV, have a 100M+ shopper identity network, and we're profitable and bootstrapped with a 15-person team. We're now entering our next growth phase and need someone who can sell the value to merchants who don't know they can get a better one yet.
Were small, scrappy, and building the future. If you thrive in chaos, love wearing multiple hats, and want to leave fingerprints all over a rocketship, read on.
Role Overview
Were looking for a dynamic Customer Support Specialist to join our team. This is a hands-on role where youll be the bridge between our product, tech team, and clients, ensuring smooth operations and exceptional customer experiences.
What Youll Do: -
Develop a deep understanding of our product, its features and perks.
Work closely with existing clients to understand their challenges and proactively resolve them.
Collaborate with the tech team to address issues swiftly and efficiently.
Assist in onboarding current clients, ensuring a seamless experience.
Leverage your analytical eye to identify trends and suggest improvements.
Keep the clients engaged.
What Were Looking For
Freshers are welcome! Past experience in eCommerce, Shopify or fintech is a bonus.
Quick learners who can grasp the ins and outs of our product.
Solid communication and problem-solving skills.
A knack for analytics to understand customer pain points and recommend solutions.
Self-starters with a customer-first mindset.
Stipend: 10,000 to 20,000/month + Performance Bonuses
Duration: 6 months (Non-negotiable)
Full-time opportunity with a performance-based salary of 4 - 6 LPA after internship
Note : We work 6-days a week, apply only if you are actually ready for the hustle with the founding team. .
