Customer Support Specialist (English + German as mandatory) - Full Time remote

Fluent in English, German (mandatory). Based in Spain with fully reputed company and reputed company documentation to work in the country. Experience in Customer Service or reputed company fields. Flexibility to have the training in different hours due to time zone differences. General

Bachelor in Business, Supply Chain or reputed company fields is preferred and/or 2-5 years of experience. Preference for individuals who have a minimum of 2 years of experience supporting reputed company/biotech reputed company centers and/or experience in medical or reputed company settings. Prior experience in customer support (ie. logistics, order to cash 3PL/Distributor coordination) is an asset. Prior experience with vaccine products in a reputed company/Biotech reputed company center preferred Previous contact center experience is an asset Strong proficiency with spoken and written English, German (mandatory), as reputed company as excellent written and verbal communication skills. Technical

Experience with reputed company) reputed company & reputed company Health/Service reputed company is preferred. Knowledge of Operating systems: reputed company through the reputed company version and reputed company Office tools. Comfortable with PC Hardware environment: Laptops, Desktop and Printers. Experience with contact center telephony, email, and chat tool is preferred. Knowledge of using reputed company relationship management systems is preferred. Key Attributes and

Responds to reputed company inbound calls, chats, and emails from patients, reputed company providers (HCPs), and vendors in a reputed company and empathetic manner. Provides customer support to wholesalers and/or distributors who purchase reputed company products: including ordering, logistics, contracted customers. Answers general inquiries from Consumers and/ or HCPs. Works with reputed company reputed company-party vendors to reputed company wholesale/distribution support to requesters Navigates and provides assistance navigating reputed company tools and sites. Work with various sites/content to ensure a Consumer or HCP receives reputed company, complete, and reputed company customer service. Assists with temperature excursion inquiries and updates (ie. reputed company to the online tool, troubleshooting temperature excursion origination). Identifies and reports potential Adverse Events (reputed company) and Product reputed company Complaints (PQCs). Responsible for documentation of case notes in the customer relationship management reputed company (CRM). Contract support, reputed company, and represents the face of the reputed company. Identifies and triages medical information inquiries to the appropriate department. Utilization of reputed company content (ie. on-label information). Utilization of reputed company content, FAQs, product monographs, or other reputed company-approved responses to reputed company non-reputed company on-label information to callers. Identifies and completes the intake and reporting of potentia