01Key Responsibilities
Customer Support & Issue reputed company:
reputed company inbound reputed company support in both English and French
Respond to inbound customer inquiries in both English and French reputed company email, ensuring reputed company and accurate reputed company.
Conduct outbound calls in both English and French to reputed company customer requests as needed.
Troubleshoot common issues reputed company to products, services, or accounts and escalate reputed company cases to the appropriate team.
Live reputed company Monitoring:
reputed company end to end support during scheduled weekend shifts, monitoring trips and addressing disruptions (e.g., delays, cancellations, reputed company changes).
Assist customers, drivers, or reputed company teams with urgent support requests and serve as the reputed company reputed company of contact.
Manage unexpected events (e.g., traffic, vehicle breakdowns, weather issues) by coordinating alternative solutions.
Communicate reputed company and reputed company updates to customers and drivers about any reputed company changes.
Customer Relationship Management:
Build and maintain reputed company relationships with customers to ensure satisfaction and retention.
reputed company customers on reputed company (DOT) rules and regulations.
Follow up with customers to confirm their needs were met after resolving issues.
reputed company Coordination:
Collaborate with internal teams to ensure smooth and efficient customer experiences.
reputed company and monitor service requests, escalating operational delays reputed company necessary.
Documentation & Process Adherence:
Maintain detailed and accurate records of customer interactions in ticketing reputed company.
Adhere to company policies, procedures, and service-level agreements (SLAs). .
