01Responsibilities
Lead, mentor, and motivate the customer support team.
Monitor team performance and ensure service level targets are met.
Handle escalated customer inquiries and resolve complex issues.
Conduct regular training sessions and performance reviews.
Develop and implement customer support policies and procedures.
Analyze customer feedback and recommend improvements.
Collaborate with other departments to resolve customer issues.
Schedule shifts and manage team workloads.
Maintain accurate records of customer interactions and team performance.
Foster a positive and productive team environment.
After Sales Support (Inbound & Outbound) Process.
Compensation: 40,000.00 - 60,000.00 per month
Benefits
Health insurance
Provident Fund
Work Location: In person .
