01Overview
We are looking for Customer Support Executives to join our Voice Process team. The role involves assisting customers with printer-related queries, understanding their concerns, and providing basic troubleshooting support over the phone.
Key Responsibilities
Handle inbound customer calls related to printer products and services.Understand customer issues and provide appropriate troubleshooting guidance.Assist customers with basic printer setup, usage, and technical concerns.Follow standard troubleshooting procedures and process guidelines.Provide accurate and courteous resolutions while maintaining a positive customer experience.Escalate complex technical issues to the appropriate support team when required.Maintain professionalism and meet defined quality and productivity targets.Eligibility & Assessment Criteria
Voice Process experience is preferred; freshers with good communication & basic computer knowledge may also be considered.Good verbal communication and customer-handling skills.Candidates should be comfortable working in a rotational shift environment.Language Requirements
We are hiring candidates proficient in the following languages:
Bengali: 8 openingsTamil: 2 openingsKannada: 3 openingsMalayalam: 2 openingsWork Schedule
Working Days: 6 days per weekWeekly Off: 1 rotational offShift Window: 9:00 AM to 9:00 PMShift Duration: Any 9-hour shift within the given windowIdeal Candidate The ideal candidate should have strong communication skills, a customer-first approach, basic troubleshooting aptitude, and the ability to handle customer queries patiently and professionally. .
