01Overview
Line of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismCybersecurity & PrivacyManagement LevelManagerJob Description & SummaryA career within Enabling Technologies Consulting services, will provide you with the opportunity to help our clients develop technology and applications that makes decisions easier, tasks simpler, and drives business results. Simply put, we help companies enable their growth and improve operational efficiencies by developing strategies to harness the benefits of their current technology or by integrating new enterprise systems. The Service Now Process Automation team collaborates with clients to solve complex business challenges utilizing ServiceNow as a technology platform. We focus on business problems related to cybersecurity, risk & compliance, human resources, enterprise architecture and configuration management along with being technical experts in all areas of the ServiceNow platform.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Manager, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Develop new skills outside of comfort zone.Act to resolve issues which prevent the team working effectively.Coach others, recognise their strengths, and encourage them to take ownership of their personal development.Analyse complex ideas or proposals and build a range of meaningful recommendations.Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.Address sub-standard work or work that does not meet firms/clients expectations.Use data and insights to inform conclusions and support decision-making.Develop a point of view on key global trends, and how they impact clients.Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.Simplify complex messages, highlighting and summarising key points.Uphold the firms code of ethics and business conduct.Year of Experience10-14 YearsPosition RequirementsAs a manager, youll work as part of a team of problem solvers, helping to solve complex business issues fromstrategy to execution. PwC Professional skills and responsibilities for this management level include but are notlimited to: Deal effectively with ambiguous and unstructured problems and situations. Contribute technical knowledge in area of specialism.Contribute to an environment where people and technology thrive together to accomplish more thanthey could apart. Navigate the complexities of cross-border and/or diverse teams and engagements. Initiate and lead open conversations with teams, clients and stakeholders to build trust. Uphold the firms code of ethics and business conductPreferred Knowledge Design and deliver consulting and technical methodologies around the ServiceNow Platform. Participating as a key member of the implementation project teamLead development activities by collaborating on design and directing the technical solutions to beimplemented on a project.Good Platform knowledge including design, development and Implementation of ServiceNowcustomization including core platform setup, workflow administration, reporting data imports, customscripting and third-party integrations.Experience implementing two or more modules in ServiceNow including but not limited to HRSD,SecOps, PPM, ITAM, ITBM, ITOM, etcMentoring field resources in implementation methodology, configuration and industry leadingpractices for the ServiceNow application suiteUnderstanding and creative uses of the ServiceNow platform, integrations, infrastructure, and networksecurity protocols.Documenting design, specific solutions, and client-facing materials. Documenting custom solutions andinternal materials. Configuring proof-of-concept and demonstration solutions to support sales and other related efforts Driving continuous improvements for implementation methodology and service offeringsBuilding internal practice methodologies, guides and intellectual property to improve consistency andquality for client delivery. Experience with Agile development methodologies and concepts preferredPreferred Skill ServiceNow Certified Administrator ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist - ITSM/HRSD/ITOM/SAM/HAM/GRC ITIL v3 certification Excellent client facing communication and presentation skills (verbal and written skills) Good analytical and .
