01Key Responsibilities
Own Level 2 incident management for enterprise data analytics platforms, ensuring timely diagnosis, containment, and resolution of production issues in accordance with SLA and regulatory expectations.Perform deep technical triage and root cause analysis of recurring and highseverity incidents across data ingestion, transformation, semantic models, and reporting layers.Drive problem management activities, including trend analysis, identification of systemic weaknesses, and implementation of preventative controls to improve platform stability.Monitor and govern batch, scheduled, and intraday analytics workloads, ensuring successful completion of critical financial reporting and downstream dependencies.Execute controlled data remediation and validation activities, ensuring accuracy, reconciliation, and auditability of corrected data in production environments.Partner with development and infrastructure teams to design and implement permanent fixes, reducing operational risk and repeat incidents.Support production change activities, including validation of fixes, deployment readiness checks, and postimplementation verification.Act as a technical liaison to business stakeholders, translating business impact into actionable technical insight and providing clear, riskaware communications.Maintain comprehensive incident, problem, and resolution documentation, supporting audit readiness, operational transparency, and continuous improvement.Contribute to operational governance, adhering to ITIL-aligned processes for incident, problem, and change management in a regulated financial services environment.Support BAU analytics development and enhancement activities, including minor feature builds, report optimization, and .
