01Overview
S&C; Global Network - AI -CCAI-Analyst Job Title - S&C; GN - Data Science Consultant Location: Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad Must have skills: Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, SQL Valuable to have skills: Experience in Graph Neural Networks (GNNs) for complex relational data modelling. Expertise in LLM Optimization, including fine-tuning, prompt engineering, and productive deployment of Large Language Models. A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science.
Experience & Educational Qualification: PhD with 2 years of relevant experience, OR. Masters degree with 3 years of experience, OR Bachelors degree with 4 years of experience. We are an cutting-edge Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence.
As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), and advanced analytics. Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact.
By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints. If you're passionate about applying data science to solve real-world customer experience challenges, this is the team for you! .
