DataBricks Support Manager

**DataBricks Support Manager** Pan India Contract Hybrid --- **About the Role** We are seeking an experienced DataBricks Support Manager to lead and manage the Data Engineering and Analytics support function, overseeing support operations, ensuring platform stability, and leading a team supporting DataBricks-based data platforms and applications. The ideal candidate will drive incident resolution, manage stakeholder communication, and ensure adherence to SLAs and KPIs. Success in this role will be measured by the ability to lead a high-performing team, ensure platform stability, and drive continuous improvement. --- **Key Responsibilities** - Manage end-to-end support operations for DataBricks environments and data platform services. - Lead, mentor, and develop a team of support engineers and analysts. - Ensure adherence to SLAs, KPIs, and support processes. - Drive incident, problem, change, and service request management activities. - Coordinate with Data Engineering, Cloud, Infrastructure, and Business teams to resolve production issues. - Monitor platform performance, availability, and reliability, ensuring minimal business disruption. - Conduct root cause analysis (RCA) for critical incidents and implement preventive measures. - Establish and improve support processes, governance, and operational best practices. - Manage stakeholder communication and provide regular service performance updates. - Participate in capacity planning, risk management, and continuous improvement initiatives. --- **Requirements** - Have 10+ years of overall IT experience with substantial experience in Data Engineering and Production Support. - Possess strong hands-on experience with Azure DataBricks administration, monitoring, and support. - Have experience supporting large-scale data pipelines and ETL/ELT processes. - Have a good understanding of Apache Spark, PySpark, SQL, and DataBricks architecture. - Have experience with Azure cloud services such as Azure Data Factory, ADLS, Synapse, Key Vault, and Monitoring tools. - Possess strong knowledge of Incident Management, Problem Management, and ITIL processes. - Have experience leading support teams and managing production environments. - Have the ability to analyze complex technical issues and coordinate cross-functional resolution efforts. --- **What We Offer** - Opportunity to work with a leading organization - Chance to lead a team of support engineers and analysts - Collaborative and dynamic work environment - Professional growth and development opportunities .