01Key Responsibilities
- Handle inbound and outbound customer calls related to banking services.
- Assist customers with account inquiries, transactions, cards, loans, and digital banking services.
- Resolve customer queries efficiently while maintaining high service standards.
- Follow banking policies, compliance, and security procedures.
- Accurately document customer interactions in the system.
- Meet quality, productivity, and customer satisfaction targets.
Eligibility Criteria:
- Minimum 1 year of experience in a Domestic Banking Voice Process.
- Excellent verbal communication skills in English and Hindi
- Robust customer service and problem-solving skills.
- Basic computer knowledge and typing skills.
- Willingness to work in rotational shifts, if applicable.
Preferred Skills:
- Knowledge of banking products and services.
- Ability to handle customer escalations professionally.
- Team player with a positive attitude.
Location: Bangalore
Salary: Best in the industry .
Employment Type: Full-time
Interested candidates can share their updated resume or contact us for more details.
Contact Aditya : 8884777961 / 9513900440 / 9380891278
