Debt Recovery Agency Manager

Company Description V CATCH is a Bangalore-based contact center that operates on Six Sigma standards, led by a core management team with decades of experience in the BPO industry. The organization has expanded its services across multiple sectors, including Ed-tech, E-commerce, FMCG, aggregators, and real-estate builders. Supported by state-of-the-art technology and modern infrastructure, V CATCH delivers cost-effective call center solutions tailored to client needs. The company focuses on driving measurable ROI growth for its partners through efficient operations and high-quality customer engagement. Role Description The Debt Recovery Agency Manager is a full-time, on-site role based in Bengaluru. This role is responsible for overseeing debt recovery operations, managing agency performance, and ensuring adherence to regulatory and company standards. The manager will set recovery targets, monitor collection activities, analyze performance metrics, and implement process improvements to enhance recovery rates and customer experience. Daily tasks include coordinating with internal teams and external agencies, resolving escalated cases, preparing reports for senior management, and supporting training and guidance for collection staff. The role also involves maintaining accurate documentation and promoting ethical, compliant debt recovery practices. Qualifications Debt recovery and collections expertise: experience in managing recovery processes, setting targets, and improving collection efficiency.Leadership and team management: ability to lead agency partners or internal teams, provide guidance, and drive performance accountability.Operations and process management: skills in workflow planning, resource allocation, and implementing continuous improvement initiatives.Analytics and reporting: proficiency in interpreting data, preparing performance reports, and using insights to inform strategy.Communication and negotiation: strong interpersonal skills to handle escalations, negotiate repayment solutions, and maintain professional client relationships.Compliance and risk management: understanding of relevant regulatory requirements and best practices in ethical debt recovery.Education: bachelors degree in business, finance, management, or a related field is preferred.Industry experience: prior experience in BPO, contact centers, financial services, or collections management will be an advantage. .