Job Role: Debt recovery Process by calling NPA customer * Raise settlement & Complaints on the CRM tool. * Educate customers about cibil and collect pending amount. * Maintain adequate knowledge levels on products, processes and systems used * Ensure collection target are met * Skills Required: o Excellent verbal communication skills o Time management skills to manage o Ability to comprehend, capture as well as interpret basic customer information o Strong communication with customer o Knowledge of Banking / Credit cards/ Cibil / Loan preferred .
