01Overview
Roles and Responsibilities
- Manage debt recovery operations for assigned customers.
- Identify and resolve customer queries related to loan disbursement, interest calculations, and other financial issues.
- Maintain accurate records of all interactions with customers using CRM software.
- Develop strategies to improve payment collection rates and reduce delinquencies.
Desired Candidate Profile
- 0-5 years of experience in banking collection or a similar field.
- DRA Certified
- Robust understanding of credit collection principles, practices, and regulations.
- Excellent communication skills for effective interaction with customers over phone calls. .
