Contact customers via phone calls to follow up on overdue payments and outstanding accounts. Negotiate repayment plans and secure payment commitments from customers. Maintain accurate records of customer interactions, payment commitments, and collection activities. Follow up regularly with customers to ensure timely payments. Resolve customer queries related to outstanding balances and payment issues. Achieve assigned collection and recovery targets within the specified timelines. Escalate complex or unresolved cases to the concerned team or supervisor. Update customer information and collection status in the CRM system. Ensure compliance with company policies and regulatory guidelines during all collection activities. .
