01Overview
Job Title: Collection Field Executive Department: Collections & Recovery Location: Assigned Territory / District Reporting To: Team Leader / Collection Supervisor Job Summary The Collection Field Executive is responsible for recovering overdue loan payments through field visits, customer interactions, and follow-up activities. The role requires maintaining professional customer relationships while ensuring timely collections, reducing delinquency, and adhering to company policies and regulatory guidelines. Key Responsibilities Visit customers at their residence, business, or workplace for collection and recovery of overdue loan instalments. Follow proper trails and Visit photos policy. Deposition of all cash collection on same day. Follow up with delinquent customers and encourage timely repayments. Negotiate repayment plans within company guidelines. Achieve assigned collection and recovery targets. Maintain professional and respectful communication with customers. Address customer concerns and escalate unresolved issues to supervisors. Conduct daily field visits as per allocated portfolio. Deposit collected payments as per company procedures. Report fraud, skip cases, or high-risk accounts to the supervisors. Avoid any unethical, coercive, or unauthorized collection methods. Required Qualifications/Skills Minimum 12th Pass / Graduate preferred. 03 years of experience in loan collection, recovery, sales, or field operations. Freshers with strong communication skills may also apply. Two Wheeler with valid licences and Smartphone is mandatory. Knowledge of local geography and routes. Ability to work independently in the field. Ability to work under target-driven environments. Compensation & Benefits Salary/Payout + Attractive Incentives Career Growth Opportunities .
