01Responsibilities
- End User Support
- Provide timely support for hardware, software, access, and printing issues (onsite and remote).
- Troubleshoot desktops, laptops, mobile devices, and peripherals.
- Configure printers, drives, and user access to shared resources.
- Deliver support across multiple locations in collaboration with global IT teams.
- Endpoint & Asset Management
- Manage device lifecycle (imaging, deployment, maintenance, and retirement).
- Perform software installs, updates, and patching.
- Maintain asset inventory and equipment records.
- Support onboarding/offboarding, including setup and asset recovery.
- Coordinate hardware repairs and vendor warranties.
- Network & Infrastructure
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- Support office networks, Wi-Fi, and connectivity issues.
- Assist with troubleshooting network and ISP-related problems.
- Documentation & Improvement
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- Log and document tickets, changes, and resolutions.
- Identify recurring issues and implement improvements.
- Maintain IT documentation and ensure compliance with standards.
- Projects & Collaboration
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- Support IT projects, rollouts, and system improvements.
- Evaluate new technologies and solutions.
- Collaborate with IT teams and business units as needed.
Qualifications:
- Diploma, Degree, or Technical Certification in Information Technology, Computer Systems, Network Administration, or a related field.
- 25 years of experience in an IT Deskside Support, Helpdesk, or Technical Support role within a corporate environment.
- Experience supporting Windows-based desktop and laptop environments in a business setting.
- Experience troubleshooting hardware, software, networking, printing, and user access issues.
- Experience with device imaging, deployment, patching, and endpoint lifecycle management.
- Experience supporting Microsoft 365, Google Workspace, or similar productivity platforms.
- Experience working with ticketing systems and documenting technical issues and resolutions.
- Experience providing both onsite and remote support to users across multiple office locations is considered an asset.
- Experience supporting enterprise environments with standardized IT policies, security controls, and asset management processes is preferred.
What Makes You Stand Out:
- Strong troubleshooting skills across Windows 11 devices, hardware, and peripherals.
- Solid knowledge of Active Directory, user management, and Microsoft 365/Google Workspace.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Experience with device imaging, software deployment, patching, and endpoint security.
- Proficient with remote support tools, documentation, and ticketing best practices.
- Strong communication, problem-solving, and organizational skills with ability to multitask and collaborate.
How to Apply:
Please apply by submitting your application below. We thank all applicants who apply, however only those selected for an interview will be contacted. .
