Delivery Excellence Partner (Quality, Compliance & Process Excellence) (Chennai)

Now Hiring: Delivery Excellence Partner (Quality, Compliance & Process Excellence) Locations: Chennai, Pune, Delhi Job Levels: BPO 4 / BPO 5 / BPO 6 (Based on experience) Are you passionate about process excellence, quality management, compliance, continuous improvement, and operational excellence We're looking for a Delivery Excellence Partner to drive quality initiatives, mentor teams, ensure compliance, and support business transformation across multiple delivery functions. If you have a strong background in Quality, TQM, Lean Six Sigma, audits, process improvement, or delivery excellence, we'd love to hear from you. Key Responsibilities - Drive delivery excellence initiatives across business operations. - Monitor and improve process quality, compliance, and operational performance. - Support continuous improvement programs using Lean, Six Sigma, and TQM methodologies. - Conduct root cause analysis and recommend process improvements. - Mentor delivery teams on quality standards and best practices. - Participate in internal and external quality audits. - Ensure adherence to organizational quality frameworks and compliance requirements. - Analyze operational data and prepare quality reports and insights. - Collaborate with stakeholders to enhance customer experience and delivery performance. - Leverage AI fundamentals and automation concepts to improve operational efficiency. Required Qualifications - Experience in any of the following roles: - Delivery Excellence Partner (DEP) - Quality Partner - Excellence Partner - Compliance Lead - Account Compliance Manager (ACM) - Solid knowledge of Quality Management Systems (QMS) and Total Quality Management (TQM). - Hands-on experience with iQMS. - Strong analytical and problem-solving skills. - Good understanding of AI fundamentals and emerging technologies. - Experience mentoring or coaching project teams. - Experience participating in internal and external audits. - Excellent communication and stakeholder management skills. Preferred Qualifications - Lean Six Sigma Green Belt or Black Belt certification. - Lean certification. - Advanced Microsoft Excel and MS Office skills. - Strong customer-centric mindset. - Excellent written and verbal communication. - Ability to work effectively in cross-functional teams. Important Notes - PAN and Date of Birth (DOB) are mandatory for profile creation .