Delivery Excellence Partner (Quality, Compliance & Process Excellence)

Now Hiring: Delivery Excellence Partner (Quality, Compliance & Process Excellence) Locations: Chennai, Pune, Delhi Job Levels: BPO 4 / BPO 5 / BPO 6 (Based on experience) Are you passionate about process excellence, quality management, compliance, continuous improvement, and operational excellence We're looking for a Delivery Excellence Partner to drive quality initiatives, mentor teams, ensure compliance, and support business transformation across multiple delivery functions. If you have a strong background in Quality, TQM, Lean Six Sigma, audits, process improvement, or delivery excellence, we'd love to hear from you. Key Responsibilities Drive delivery excellence initiatives across business operations. Monitor and improve process quality, compliance, and operational performance. Support continuous improvement programs using Lean, Six Sigma, and TQM methodologies. Conduct root cause analysis and recommend process improvements. Mentor delivery teams on quality standards and best practices. Participate in internal and external quality audits. Ensure adherence to organizational quality frameworks and compliance requirements. Analyze operational data and prepare quality reports and insights. Collaborate with stakeholders to enhance customer experience and delivery performance. Leverage AI fundamentals and automation concepts to improve operational efficiency. Required Qualifications Experience in any of the following roles: Delivery Excellence Partner (DEP) Quality Partner Excellence Partner Compliance Lead Account Compliance Manager (ACM) Strong knowledge of Quality Management Systems (QMS) and Total Quality Management (TQM). Hands-on experience with iQMS. Strong analytical and problem-solving skills. Good understanding of AI fundamentals and emerging technologies. Experience mentoring or coaching project teams. Experience participating in internal and external audits. Excellent communication and stakeholder management skills. Preferred Qualifications Lean Six Sigma Green Belt or Black Belt certification. Lean certification. Advanced Microsoft Excel and MS Office skills. Strong customer-centric mindset. Excellent written and verbal communication. Ability to work effectively in cross-functional teams. Important Notes PAN and Date of Birth (DOB) are mandatory for profile creation .