Delivery Lead Manager - Order to Cash Collections

Daily operational performance management to ensure the teams are operating within targets including Clients Service Level Agreements. Achieve client Service Satisfaction at the level of client management and customer experience. Focus and drive customer delight experience internally within teams, with Client and their customers. Provide exceptional customer service to internal stakeholders and customers. Build team managers succession plans. Provide a holistic view of service delivery to the client. Support Ad Hoc contractual projects for the client in line with the nominated project team. Initiate and own continuous improvement projects within area of his/her responsibility. Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit. .